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Guarantee Policy

Why Passleader.com Is Reliable?
Passleader.com can be your trustworthy source for various IT certifications, because we have the following advantages:
1. All the reference materials in Passleader.com are compiled by experienced IT professional and experts who are familiar with latest exam and testing center for years. So our products could cover 100% of the knowledge points and ensure good results for every customer.
2. Passleader.com continues to update the question pool in accord with real exams, which is to ensure the question coverage more than 95%. Also, Passleader.com will inform the customers about the newest products in time so as to help you pass your exam easily.
3. Full refund guarantee! Our complete coverage of knowledge points will help most of the candidates pass the exams easily, but in case you fail on the very first trial, we guarantee a full refund on your purchase. Also you could choose to accept more products from Passleader.com. Our only aim is to assist you to pass the exam.
4. Service first, customer first! Passleader.com will always accompany you during your preparation of the exams, so if any professional problems puzzle you, just contact our experts any time.
Good luck! Passleader.com wishes good results for every candidate on first attempt, but if you fail to pass it, you can always rely upon us.

In What Situation Can I Claim The Refund? 
Every Passleader.com users are entitled with full refund if he/she fails the corresponding exam on first attempt in 30 days after the purchase of our product, or access another one free exam as compensation instead of refund in 90 days. Exam failures that occur before the purchasing date are not qualified for claiming guarantee. 
Notice: The refund or exchange guarantee is not applicable in the following situations:
1. Failure within 7 days after the purchase date. Passleader highly recommends the candidates a study time of 7 days to prepare for the exam with Passleader study material, any failures cases within 7 days of purchase are rejected because in-sufficient study of Passleader materials.
2. Corresponding exams only. We only ensure refund for those who buy our product yet fails the corresponding exams in 30 days. 
3. Wrong purchase. In case you have downloaded and installed the incorrect product, Passleader will not entertain any claims.
4. In case of Free exam. (No matter fails or wrong choice)
5. Orders out of date. (One year after the purchase date) 
6. Products on sale. (Guarantee can't be claimed for exam received for free or special discount price.)
7. Different person. (Candidate's name is different from payer's name)
8. Pre-Order exam. (Is available for pre-order only)
9. Guarantee Policy is not applicable to Cisco, Avaya, Dell-EMC, GIAC, HP, Oracle, PMI and (ISC)2 exams as these Vendors change these exam questions frequently.
10. Outdated Exam Products. For customers who use our outdated Products to attend the Exam which is already updated by Passleader Team; we will not entertain any Claims.
11. Practice test. (We only provide the practice questions for these exams.)
12. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)

How to Claim Refund or Exchange? 
If one wants to claim Refund/Exchange, our "Payment Refund Procedure" is quite simple and we will require following information from you:
1. Send us scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
2. Send us Scanned copy of your Result/Score Report in PDF format.
3. Send us a filled in Refund Form Or Exchange Form.
For refunds you need to send all required information within 2 days after the test to [email protected]
For exchange, the exchange request should be submitted within 7 days after exam failure. Passleader would like to offers one Free exam as compensation including original order with free update.
If other cases that are not on the list appear, Passleader.com Reserves Final Interpretation Rights.
100% Pass or Money Back 100% Pass or Money Back

Full refund or Free exchange if you fail the exam in 30 days.

One Year Free Update One Year Free Update

You can enjoy free update one year. 24x7 online support.

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